Frequently Asked Questions

Help Centre

Frequently Asked Questions

Quick answers to the most common questions about our products, orders, and guarantee.

Products & Formulas
How much caffeine is in each product?+

Dialed Carnage — 525mg caffeine per serve. Our highest-stim pre-workout, for experienced athletes only.
Dialed Pre-Workout — moderate caffeine, suitable for daily use.
Dialed Shred — thermogenic stimulant blend, assess your tolerance with a half serve first.
Pump Juice — 0mg caffeine. Completely stim-free. Safe to use any time of day.
Health Juice, Creatine, Glutamine, ALCAR — all caffeine-free.

Can I stack Pump Juice with Dialed Carnage?+

Yes — this is actually one of our most popular stacks. Pump Juice is caffeine-free, so it adds pump and endurance ingredients without increasing your stimulant load. Mix them together or take separately before your session. This combo is available as a bundle on our Stack & Save page.

When should I take creatine?+

Timing doesn't matter much for creatine — consistency does. Take it daily, any time that's easy to remember. Most people add it to their morning drink, pre-workout shake, or Health Juice. 3–5g per day is the standard dose.

Are your products tested for banned substances?+

Our products are manufactured to GMP standards in a certified facility. For the most up-to-date information on testing and certifications, contact us directly at sales@thexathletics.com.au.

What's the difference between TXA Nutrition and Transparent Supplements?+

TXA Nutrition is our high-performance pre-workout brand — Dialed Carnage, Dialed Pre-Workout, and Dialed Shred. Higher stimulant content, built for athletes who train hard.

Transparent Supplements is our evidence-based daily range — Pump Juice, Health Juice, Creatine, Glutamine, and ALCAR. Lower or zero stimulants, full label transparency, built for daily use. Both brands share the same commitment to transparent labelling and no proprietary blends.

Orders & Shipping
How long does shipping take?+

Orders placed before 2pm AEST are dispatched same day. Delivery times vary by location:
• QLD — 1–3 business days
• NSW / VIC / ACT — 2–4 business days
• SA / WA / TAS / NT — 3–6 business days

You'll receive a tracking number by email once your order is dispatched.

Do you offer free shipping?+

Yes — free shipping on all orders over $99.99. All our Stack & Save bundles automatically qualify. For orders under $99.99, flat-rate shipping applies.

Is Afterpay available?+

We're in the process of setting up Afterpay and it will be available shortly. In the meantime, we accept all major credit cards, PayPal, and Shop Pay.

Can I change or cancel my order?+

Contact us as soon as possible at sales@thexathletics.com.au. If your order hasn't been dispatched yet, we'll do our best to make changes. Once dispatched, we're unable to modify or cancel orders.

5-Serve Guarantee
What is the 5-Serve Train-On Guarantee?+

We back every product with a satisfaction guarantee. Try it for your first 5 full training sessions. If it's not delivering the results you expect — not feeling the energy, the pump, or the performance — reach out and we'll organise an exchange for a different product or store credit. No drama, no hoops.

How do I submit a guarantee claim?+

Fill in our 5-Serve Guarantee Claim form. We'll review your claim within 24 hours and contact you to arrange an exchange or store credit. You'll need your order number and the product details.

Does the guarantee cover all products?+

Yes — the 5-Serve Guarantee applies to all TXA Nutrition and Transparent Supplements products, including bundles. Claims must be submitted within 60 days of purchase with a valid order number.

Wholesale & Stockists
Where can I buy TXA products in store?+

We're stocked across Australia's major supplement retail chains including Elite Supplements, Nutrition Warehouse, Nutrition Culture, Power Supps, Adrenaline, and more. Check our Store Locator for the retailer nearest you.

How do I become a wholesale stockist?+

Fill in our Wholesale Enquiry form with your business details and we'll be in touch. We work with independent gyms, supplement retailers, and health stores across Australia.

Still have a question? Our team responds within 24 hours.

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