Shipping Policy
Shipping Information
At this time, The X Athletics ships within Australia and to a limited number of international destinations.
If you would like to confirm whether your country is eligible for shipping, please contact us at support@thexathletics.com.au.
For international orders or special shipping enquiries, please email us at info@thehydrabottle.com. Our team will respond as soon as possible.
Order Processing
Please allow 1–2 business days for your order to be processed at our fulfilment centre before dispatch.
Orders placed after 12:00 PM Friday (AEST) will begin processing on the following Monday.
Before completing your purchase, please ensure your delivery address is correct. If your order is being delivered to a business address, include the full business name to help avoid delivery delays.
Delivery Responsibility
The X Athletics is not responsible for unforeseen delays caused by courier companies or for lost, stolen, or damaged parcels after they have been successfully delivered.
Once your parcel has been marked as delivered, any claims relating to lost, stolen, or damaged items must be made directly with the relevant courier service.
Domestic Shipping
Australian orders are shipped via Australia Post.
- Standard Shipping: 3–5 business days from dispatch.
- Express Shipping: 1–3 business days from dispatch.
All free shipping and promotional shipping offers are sent via Standard Post.
Order Tracking
Every order includes a tracking notification sent via email once your parcel has been dispatched.
To ensure you receive your tracking information, please provide a valid and accurate email address when placing your order.